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RTS Upgrades and Features
RTS routinely updates the software to include new features and support. For a full list of changes and updates, please visit our KnowledgeBase.
January 2026
Additions- Heartland PAX card readers are now supported on the kiosk, including PAX A35 and PAX S300.
- French language support is now available on the kiosk.
- Added seat and auditorium pickup questions to enhance order routing on the kiosk.
- Added concession item classification support to the kiosk.
- Adjusting ticket selections no longer requires restarting the transaction on the kiosk.
- Pickup methods on the kiosk can optionally require linked items or apply surcharge items (for example, a fee for “Deliver to Seat”).
- Optional rating information messages are now available during film selection, including configured R-rating reasons, on the kiosk and RTS App.
- Added surcharge support for Heartland PAX card readers.
- Updated technology used for RECAPTCHA.
- Added support for Yellow Dog reporting to track tab transactions and RTS App orders.
- Added register support to accommodate the discontinuation of the penny.
- Pickup receipts now include the receipt number and credit card details when applicable.
- Autorenew payment information is now displayed in the Lookup Registered Card window.
- Added User1 and User2 film amenities with Class Rules support.
- Schedule exports can now automatically generate film codes for amenity films when using the ShowInfoNewWithTitleAmenity export type.
- Added an option to hide cancelled orders in the Order Manager
- Added support for item-level and sub-item special instructions in the Order Manager.
- Added a ReadyTicketNetwork setting to hide receipt numbers in confirmation emails by default.
- Added configuration options for a custom credit-card surcharge accounting item and customizable card-reader prompt text.
Refinements- Enhanced kiosk membership image presentation.
- Transitioned all legacy RTN pages to use the RTS Web App
- Improved handling of specific Heartland PAX responses to ensure complete transaction details are always available.
- Refined multi-tender card-entry flow for PAX devices to reduce unnecessary prompts.
- Updated the TriPOS receipt builder to better support transactions with multiple payment methods.
- Gift receipts now print reliably across both standard Epson TM layouts and custom formats.
- Added quality-of-life improvements to fee configuration.
- Added additional safeguards when loading POSLink on systems where it is not installed.
- Improved point-type determination (spendable vs. ladder) when no default membership is configured.
- Ensured legacy “maximum points per day” rules do not impact the modern membership system.
- Enhanced API2 membership renewal behavior when saving a payment method within the same transaction.
- Improved Money Credit redemption alongside existing item and ticket redemptions.
- Improved API2 logic for handling modifier and sub-item amounts.
- Classic surcharge settings are now consistently honored alongside newer surcharge configurations when using the Multi-Tender feature.
- Improved rounding logic for the QuickBooks Online export.
- Optimized the form and data-load procedure for the Auditorium Setup window.
- Improved performance and stability when opening the Refund window from the register.
- Enhanced magnetic-stripe card parsing to better accommodate varied swipe data formats.
- Money Credits now display consistently when using Lookup Registered Card.
- Customers are now prompted to sign in before accessing membership-related features in the RTS App.
- Schedule exports can now optionally display amenities before the film title when using the ShowInfoNewWithTitleAmenity format.
- Updated the Pickup Viewer to better reflect the station that submitted the order for preparation.
Additions
- Heartland PAX card readers are now supported on the kiosk, including PAX A35 and PAX S300.
- French language support is now available on the kiosk.
- Added seat and auditorium pickup questions to enhance order routing on the kiosk.
- Added concession item classification support to the kiosk.
- Adjusting ticket selections no longer requires restarting the transaction on the kiosk.
- Pickup methods on the kiosk can optionally require linked items or apply surcharge items (for example, a fee for “Deliver to Seat”).
- Optional rating information messages are now available during film selection, including configured R-rating reasons, on the kiosk and RTS App.
- Added surcharge support for Heartland PAX card readers.
- Updated technology used for RECAPTCHA.
- Added support for Yellow Dog reporting to track tab transactions and RTS App orders.
- Added register support to accommodate the discontinuation of the penny.
- Pickup receipts now include the receipt number and credit card details when applicable.
- Autorenew payment information is now displayed in the Lookup Registered Card window.
- Added User1 and User2 film amenities with Class Rules support.
- Schedule exports can now automatically generate film codes for amenity films when using the ShowInfoNewWithTitleAmenity export type.
- Added an option to hide cancelled orders in the Order Manager
- Added support for item-level and sub-item special instructions in the Order Manager.
- Added a ReadyTicketNetwork setting to hide receipt numbers in confirmation emails by default.
- Added configuration options for a custom credit-card surcharge accounting item and customizable card-reader prompt text.
Refinements
- Enhanced kiosk membership image presentation.
- Transitioned all legacy RTN pages to use the RTS Web App
- Improved handling of specific Heartland PAX responses to ensure complete transaction details are always available.
- Refined multi-tender card-entry flow for PAX devices to reduce unnecessary prompts.
- Updated the TriPOS receipt builder to better support transactions with multiple payment methods.
- Gift receipts now print reliably across both standard Epson TM layouts and custom formats.
- Added quality-of-life improvements to fee configuration.
- Added additional safeguards when loading POSLink on systems where it is not installed.
- Improved point-type determination (spendable vs. ladder) when no default membership is configured.
- Ensured legacy “maximum points per day” rules do not impact the modern membership system.
- Enhanced API2 membership renewal behavior when saving a payment method within the same transaction.
- Improved Money Credit redemption alongside existing item and ticket redemptions.
- Improved API2 logic for handling modifier and sub-item amounts.
- Classic surcharge settings are now consistently honored alongside newer surcharge configurations when using the Multi-Tender feature.
- Improved rounding logic for the QuickBooks Online export.
- Optimized the form and data-load procedure for the Auditorium Setup window.
- Improved performance and stability when opening the Refund window from the register.
- Enhanced magnetic-stripe card parsing to better accommodate varied swipe data formats.
- Money Credits now display consistently when using Lookup Registered Card.
- Customers are now prompted to sign in before accessing membership-related features in the RTS App.
- Schedule exports can now optionally display amenities before the film title when using the ShowInfoNewWithTitleAmenity format.
- Updated the Pickup Viewer to better reflect the station that submitted the order for preparation.
August 2025
- Added the ability to support general seating inside reserved drive-in spaces, allowing flexibility in drive-in mode seating configurations.
- Added a setting to let stations auto-complete orders when the final item is finished—useful in fast-paced environments like concessions.
- Added suggested tipping prompts for PAX card readers to encourage tipping during checkout and additional device peripherals.
- Added the ability to import and export employee passwords across locations for easier onboarding and transfers.
- Introduced an optional setting for monthly auto-rewards to redeem as close as possible to their scheduled day, improving consistency.
- Added the ability for third-party platforms to pull upcoming films through the API.
- Improved the positioning of receipt-related prompts at the register.
- Standardized the formatting of pickup ticket receipts for consistent presentation across all pickup methods.
- Enhanced how item credits are applied when used alongside redemptions from the spendable points window.
- Improved visibility of auditorium swaps in the Sales Log for more complete reporting.
April 2025
- New security certificate added (valid through 2026) to ensure continued secure communication and data protection.
- App Update (Version 5050.8.12): Improved naming conventions to ensure smooth app deployment and identification on iOS.
- Improved tab behavior when selecting reserved seats followed by concession items
February 2025
- Added additional TriPOS functionality
- Added optional prompt on employee selling interface to ask for loyalty information
- Added more search options to the Online Gift Purchase Report
- Added the option to expire memberships when refunding a transaction where memberships were sold
- General improvements to the stability of the App and Digital Signage
- Optimized performance and interactions in the Pickup Viewer, Film Rating List, and Showtime New Scheduler
September 2024
- Added additional membership functionality.
- Added credit card surcharge functionality.
- Added Quickbooks Online integration.
- Added improvements to Enhanced RTS Kiosk.
July 2024
- Added additional details to Comp Report
- Added option to disable transaction fees online
- Added protection against creating duplicate ticket types
- Various updates and improvements to membership renewals
- Various updates and improvements to pickup viewer
- Various fixes and improvements to software
June 2024
- Added ability to notify customer order is ready for pickup via text message
- Added excessive tip password protection option
- Added "Laser Projection" as an auditorium amenity option
- Added multiple locations support to daily and weekly deposit recap report
- Added phone number to display in pickup viewer if the phone number is associated with the transaction
- Various fixes and improvements to software
- Improved the layout of the Adjust Order Lookup and Circuit Details in inventory reports
- Updated order text messaging options.
April 2024
- Added documentation for text messaging feature
- Added option to sort films by auditorium instead of title in selling screen
- Changed the default date in Digital Signage Advertising Signs setup window to the current date to avoid confusion
- Updated the refund window to allow refunding a specified amount of general admission tickets
- Various fixes and improvements to software
March 2024
- Added optional tip prompt for customer facing displays
- Added ability to auto-renew memberships through API2
- Added ability to disable all fees from a membership level
- Added a delay to pickup time for an order based on the item with the longest preparation time
- Added new "Private Event" film amenity
- Added support for New York All-In Pricing
- Added theatre location selection dropdown to deposit breakdown report
- Various fixes and improvements to software
January 2024
- Added function to make bulk item changes on gift cards
- Added ability to edit classification names
- Improved communications between remote mag card server locations
- Improved functionality for updating pickup ticket status when performing an auditorium swap
- Improved online gift card sales page to handle all credit card processors
- Made improvements to the Employee Contest Report
- Various fixes and improvements to software
November 2023
- Added ability to edit item/points on loyalty cards
- Improved functionality to "Pay at Counter" feature
- Added warning when attempting to sell in doorman mode
- General fixes and improvements to RTS app
- Improved refund permissions prompts and added prompt for manager to override permissions
- Various fixes and improvements to software
October 2023
- Added a way to configure tax table on multiple items at once
- Added ability to set up events for specific films
- Added drive-in ticket check to pickup ticket window and advance ticket search window
- Added void summary and labor cost to Deposit Total report
- Various fixes and improvements to software
September 2023
- Various fixes and improvements to software
June 2023
- Added ability to enable/disable required 30-minute break
- Added ability to keep order manager always open
- Added better error logging in API2
- Added new web reporting access for all theatres
- Added option to turn off sales on ticket hourly sales report
- Added support for auditorium swap with tickets sold more than 31 days ago
- Added webapp loyalty registration and reward redemption
- Various fixes and improvements to software
May 2023
- Added ability to comp membership price
- Added cash transaction filter to Sales Log report
- Added time adjust for automatic reports when closing after midnight
- Various fixes and improvements to software
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