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​RTS Upgrades and Features

RTS routinely updates the software to include new features and support. For a full list of changes and updates, please visit our KnowledgeBase.

View Change List
January 2026
Additions
  • Heartland PAX card readers are now supported on the kiosk, including PAX A35 and PAX S300.
  • French language support is now available on the kiosk.
  • Added seat and auditorium pickup questions to enhance order routing on the kiosk.
  • Added concession item classification support to the kiosk.
  • Adjusting ticket selections no longer requires restarting the transaction on the kiosk.
  • Pickup methods on the kiosk can optionally require linked items or apply surcharge items (for example, a fee for “Deliver to Seat”).
  • Optional rating information messages are now available during film selection, including configured R-rating reasons, on the kiosk and RTS App.
  • Added surcharge support for Heartland PAX card readers.
  • Updated technology used for RECAPTCHA.
  • Added support for Yellow Dog reporting to track tab transactions and RTS App orders.
  • Added register support to accommodate the discontinuation of the penny.
  • Pickup receipts now include the receipt number and credit card details when applicable.
  • Autorenew payment information is now displayed in the Lookup Registered Card window.
  • Added User1 and User2 film amenities with Class Rules support.
  • Schedule exports can now automatically generate film codes for amenity films when using the ShowInfoNewWithTitleAmenity export type.
  • Added an option to hide cancelled orders in the Order Manager
  • Added support for item-level and sub-item special instructions in the Order Manager.
  • Added a ReadyTicketNetwork setting to hide receipt numbers in confirmation emails by default.
  • Added configuration options for a custom credit-card surcharge accounting item and customizable card-reader prompt text.

Refinements
  • Enhanced kiosk membership image presentation.
  • Transitioned all legacy RTN pages to use the RTS Web App
  • Improved handling of specific Heartland PAX responses to ensure complete transaction details are always available.
  • Refined multi-tender card-entry flow for PAX devices to reduce unnecessary prompts.
  • Updated the TriPOS receipt builder to better support transactions with multiple payment methods.
  • Gift receipts now print reliably across both standard Epson TM layouts and custom formats.
  • Added quality-of-life improvements to fee configuration.
  • Added additional safeguards when loading POSLink on systems where it is not installed.
  • Improved point-type determination (spendable vs. ladder) when no default membership is configured.
  • Ensured legacy “maximum points per day” rules do not impact the modern membership system.
  • Enhanced API2 membership renewal behavior when saving a payment method within the same transaction.
  • Improved Money Credit redemption alongside existing item and ticket redemptions.
  • Improved API2 logic for handling modifier and sub-item amounts.
  • Classic surcharge settings are now consistently honored alongside newer surcharge configurations when using the Multi-Tender feature.
  • Improved rounding logic for the QuickBooks Online export.
  • Optimized the form and data-load procedure for the Auditorium Setup window.
  • Improved performance and stability when opening the Refund window from the register.
  • Enhanced magnetic-stripe card parsing to better accommodate varied swipe data formats.
  • Money Credits now display consistently when using Lookup Registered Card.
  • Customers are now prompted to sign in before accessing membership-related features in the RTS App.
  • Schedule exports can now optionally display amenities before the film title when using the ShowInfoNewWithTitleAmenity format.
  • Updated the Pickup Viewer to better reflect the station that submitted the order for preparation.


August 2025
  • Added the ability to support general seating inside reserved drive-in spaces, allowing flexibility in drive-in mode seating configurations.
  • Added a setting to let stations auto-complete orders when the final item is finished—useful in fast-paced environments like concessions.
  • Added suggested tipping prompts for PAX card readers to encourage tipping during checkout and additional device peripherals. 
  • Added the ability to import and export employee passwords across locations for easier onboarding and transfers.
  • Introduced an optional setting for monthly auto-rewards to redeem as close as possible to their scheduled day, improving consistency.
  • Added the ability for third-party platforms to pull upcoming films through the API.
  • Improved the positioning of receipt-related prompts at the register.
  • Standardized the formatting of pickup ticket receipts for consistent presentation across all pickup methods.
  • Enhanced how item credits are applied when used alongside redemptions from the spendable points window.
  • Improved visibility of auditorium swaps in the Sales Log for more complete reporting.
April 2025
  • New security certificate added (valid through 2026) to ensure continued secure communication and data protection.
  • App Update (Version 5050.8.12): Improved naming conventions to ensure smooth app deployment and identification on iOS.
  • Improved tab behavior when selecting reserved seats followed by concession items
February 2025
  • Added additional TriPOS functionality
  • Added optional prompt on employee selling interface to ask for loyalty information
  • Added more search options to the Online Gift Purchase Report
  • Added the option to expire memberships when refunding a transaction where memberships were sold
  • General improvements to the stability of the App and Digital Signage
  • Optimized performance and interactions in the Pickup Viewer, Film Rating List, and Showtime New Scheduler
September 2024
  • Added additional membership functionality.
  • Added credit card surcharge functionality.
  • Added Quickbooks Online integration.
  • Added improvements to Enhanced RTS Kiosk.
July 2024
  • Added additional details to Comp Report
  • Added option to disable transaction fees online
  • Added protection against creating duplicate ticket types
  • Various updates and improvements to membership renewals
  • Various updates and improvements to pickup viewer
  • Various fixes and improvements to software
June 2024
  • Added ability to notify customer order is ready for pickup via text message
  • Added excessive tip password protection option
  • Added "Laser Projection" as an auditorium amenity option
  • Added multiple locations support to daily and weekly deposit recap report
  • Added phone number to display in pickup viewer if the phone number is associated with the transaction
  • Various fixes and improvements to software
  • Improved the layout of the Adjust Order Lookup and Circuit Details in inventory reports
  • Updated order text messaging options.
April 2024
  • Added documentation for text messaging feature
  • Added option to sort films by auditorium instead of title in selling screen
  • Changed the default date in Digital Signage Advertising Signs setup window to the current date to avoid confusion
  • Updated the refund window to allow refunding a specified amount of general admission tickets
  • Various fixes and improvements to software
March 2024
  • Added optional tip prompt for customer facing displays
  • Added ability to auto-renew memberships through API2
  • Added ability to disable all fees from a membership level
  • Added a delay to pickup time for an order based on the item with the longest preparation time
  • Added new "Private Event" film amenity 
  • Added support for New York All-In Pricing
  • Added theatre location selection dropdown to deposit breakdown report
  • Various fixes and improvements to software
January 2024
  • Added function to make bulk item changes on gift cards
  • Added ability to edit classification names
  • Improved communications between remote mag card server locations
  • Improved functionality for updating pickup ticket status when performing an auditorium swap
  • Improved online gift card sales page to handle all credit card processors
  • Made improvements to the Employee Contest Report
  • Various fixes and improvements to software
November 2023
  • Added ability to edit item/points on loyalty cards
  • Improved functionality to "Pay at Counter" feature
  • Added warning when attempting to sell in doorman mode
  • General fixes and improvements to RTS app
  • Improved refund permissions prompts and added prompt for manager to override permissions
  • Various fixes and improvements to software
October 2023
  • Added a way to configure tax table on multiple items at once
  • Added ability to set up events for specific films
  • Added drive-in ticket check to pickup ticket window and advance ticket search window
  • Added void summary and labor cost to Deposit Total report
  • Various fixes and improvements to software
September 2023
  • Various fixes and improvements to software
June 2023
  • Added ability to enable/disable required 30-minute break
  • Added ability to keep order manager always open
  • Added better error logging in API2
  • Added new web reporting access for all theatres
  • Added option to turn off sales on ticket hourly sales report
  • Added support for auditorium swap with tickets sold more than 31 days ago
  • Added webapp loyalty registration and reward redemption
  • Various fixes and improvements to software
May 2023
  • Added ability to comp membership price
  • Added cash transaction filter to Sales Log report
  • Added time adjust for automatic reports when closing after midnight
  • Various fixes and improvements to software

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