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    Thank you for being a part of the RTS Network of Exhibitors! We greatly appreciate your business and want to provide you with exemplary service. From this hub, you can find articles on how to add RTS features, create a support ticket, and more. 

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​RTS Upgrades and Features

RTS routinely updates the software to include new features and support. For a full list of changes and updates, please visit our KnowledgeBase.

View Change List
  • Restaurant Tabs with Multiple Cards: Faster processing through streamlined card verification.
  • Online Gift Card Exports: enhanced full-card-number display.
  • Kitchen Orders: Now include customer arrival times for improved operational reporting.
  • Easier assignment for Coming Soon poster sign images
  • Close Station Picker: Accurately reflects the status of closed tabs and deposit stations.
  • Card Authorization Prompts: The system now prompts before reducing card authorizations and prevents completing underpaid tabs.
  • Required Memberships List: Deleted memberships are now hidden from the list by default.
  • 3-Day Totals Auto-Emails: Start date now displays without time-of-day for cleaner formatting.
  • Kiosk Branding Images: new image assignments refresh automatically
  • Restaurant Tip Entry: Streamlined to skip unnecessary card probes and prevent duplicate entries.
  • Monthly Reward Earnings: Optimized monthly reward earning methods
  • Shift Report Configurations: Now retain the "Remove" setting for report groups.
  • Gift Card Receipts: Gift certificate receipts now print automatically for credit card gift card sales.
  • Datacap Proximity (Tap): Merchant receipt copy is now optionally suppressed on contactless transactions.
  • Sales Log Display: Now shows "x" between the item count and item name for improved readability.
  • IIF Deposit Picker: Subtotals remain grouped under their respective deposit nodes.
  • Held Seats: Now release reliably and no longer remain stuck in a held (red) state.
  • Internet Email Retention: Post-show data retention extended from 5 days to 90 days. 
  • Reserved Seats and Feeds: enhanced Ticket Setup sort order support.
  • Gift card reward earnings can now optionally be mirrored on the customer-facing display.
  • RTS Online Ticketing - Film Sorting: Films can now be sorted newest-first on a per-location basis.
  • Android Native App: Added various user experience improvements
  • Chromecast - Added various additional detection and communication improvements
  • Improved Super Saver Redemption for reserved performances
Additions
  • Added an in-browser Chromecast status dashboard with manual device restart support. 
  • Added a grouped Items Redeemed Summary page to the Mag Card Log report (per-item quantity, unit price, retail value with subtotals and grand total). 
  • Added a Super Saver option to the lookup-card Add menu, with the ability to reuse existing attached cards and a new Card Lookup entry point in the entry dialog. Added search fields to concession modifier list boxes for faster lookup. 
  • Added an Employee column to the Broken Seats log. 
  • Concession Summary report and configuration tree now label deleted items.

Refinements
  • Hardened pay-at-counter code redemption with a 5-minute validity window for printed or shared codes. 
  • Improved settlement verification accuracy for Worldpay / Express batches: corrected tip handling on tab and bar transactions, and eliminated duplicate counting of refunds and pending captures. 
  • Credit-card surcharge configuration now saves reliably across all processor types and refreshes immediately when the processor type is changed. 
  • Improved network-adapter selection on servers with multiple network interfaces (Verifone PIN-pad adapters, virtual switches, etc.) so signage and web services bind to the correct LAN address. 
  • Improved Chromecast signage stability on newer hardware (Google TV Streamer, Chromecast HD), with automatic device wake on cold boot and isolation of failing network interfaces. 
  • Signage automatically adapts when the server's network changes (DHCP renewal, NIC swap, VPN connect/disconnect, dock/undock) without requiring a service restart. 
  • Poster signs preserve their Template and Image Size selections when available options change. 
  • Reduced log noise from misconfigured signs; the affected sign ID and description are now included in the warning. 
  • WebSocket reconnect logic now backs off appropriately when a connection is unstable. 
  • Improved reliability when reopening previously closed tabs, including combined and split tabs. 
  • Reserved seating layout edits no longer fail when seats are referenced by active tickets, and layout saves automatically retry on transient errors. 
  • Numerous APP related quality of life improvements 
  • Heartland batch closes are now more resilient to the assorted batch-split, auto-close, and counter-drift behaviors that the DSI gateway can introduce on its own. 
Additions
  • Reward credits, purchase unification, and prefill enhancements are now available on the App concession flow, including loading safeguards, stored cards, and updated UI.
  • Usher ticket pickup time is now configurable.
  • API2 now supports a partial refund endpoint.
  • API2 now supports an endpoint for updating membership expiration.
  • The expirationDate field is now exposed in the manageMembership API2 endpoint.
  • Administrators can now restore deleted memberships from the membership setup window.
  • Show Inactive Employees support is now available on the Time Clock Manual Punch form.
  • Added the ability to close and refund an entire performance in a single action.
  • Added advanced options for reactivating expired memberships.
  • Added a CSV export to the Weekly Recap report in web reporting.
  • Added an optional printed reminder slip when debit is added to a mag card.
  • Added a "Today" filter button on the Advanced Ticket Search window.
  • Added cash rounding support in multi-tender transactions.
  • The concession item phone prompt now attaches the phone number to the transaction's pickup information.
  • Added suggestive tipping support on the "Samsung SRP Series with Tip" credit card receipt layout.
  • QuickBooks Online export now supports an optional document-number prefix.
  • Added header data to the Mag Card Log and aligned web-reporting date ranges.

Refinements
  • Expanded Kiosk feature set with new location-specific capabilities.
  • Improved resilience of stored payment tokens for Heartland and Mercury integrations.
  • Expanded penny-adjust support with context-aware rounding for tab, restaurant, and refund flows, and excluded penny adjust from clear-register transactions.
  • Kiosk receipts now omit bookkeeping items and suppress uncharged fees.
  • Clearer refund error reporting when processor status codes are returned.
  • Gateway connectivity checks are now more accurate.
Additions
  • Heartland PAX card readers are now supported on the kiosk, including PAX A35 and PAX S300.
  • French language support is now available on the kiosk.
  • Added seat and auditorium pickup questions to enhance order routing on the kiosk.
  • Added concession item classification support to the kiosk.
  • Adjusting ticket selections no longer requires restarting the transaction on the kiosk.
  • Pickup methods on the kiosk can optionally require linked items or apply surcharge items (for example, a fee for “Deliver to Seat”).
  • Optional rating information messages are now available during film selection, including configured R-rating reasons, on the kiosk and RTS App.
  • Added surcharge support for Heartland PAX card readers.
  • Updated technology used for RECAPTCHA.
  • Added support for Yellow Dog reporting to track tab transactions and RTS App orders.
  • Added register support to accommodate the discontinuation of the penny.
  • Pickup receipts now include the receipt number and credit card details when applicable.
  • Autorenew payment information is now displayed in the Lookup Registered Card window.
  • Added User1 and User2 film amenities with Class Rules support.
  • Schedule exports can now automatically generate film codes for amenity films when using the ShowInfoNewWithTitleAmenity export type.
  • Added an option to hide cancelled orders in the Order Manager
  • Added support for item-level and sub-item special instructions in the Order Manager.
  • Added a ReadyTicketNetwork setting to hide receipt numbers in confirmation emails by default.
  • Added configuration options for a custom credit-card surcharge accounting item and customizable card-reader prompt text.

Refinements
  • Enhanced kiosk membership image presentation.
  • Transitioned all legacy RTN pages to use the RTS Web App
  • Improved handling of specific Heartland PAX responses to ensure complete transaction details are always available.
  • Refined multi-tender card-entry flow for PAX devices to reduce unnecessary prompts.
  • Updated the TriPOS receipt builder to better support transactions with multiple payment methods.
  • Gift receipts now print reliably across both standard Epson TM layouts and custom formats.
  • Added quality-of-life improvements to fee configuration.
  • Added additional safeguards when loading POSLink on systems where it is not installed.
  • Improved point-type determination (spendable vs. ladder) when no default membership is configured.
  • Ensured legacy “maximum points per day” rules do not impact the modern membership system.
  • Enhanced API2 membership renewal behavior when saving a payment method within the same transaction.
  • Improved Money Credit redemption alongside existing item and ticket redemptions.
  • Improved API2 logic for handling modifier and sub-item amounts.
  • Classic surcharge settings are now consistently honored alongside newer surcharge configurations when using the Multi-Tender feature.
  • Improved rounding logic for the QuickBooks Online export.
  • Optimized the form and data-load procedure for the Auditorium Setup window.
  • Improved performance and stability when opening the Refund window from the register.
  • Enhanced magnetic-stripe card parsing to better accommodate varied swipe data formats.
  • Money Credits now display consistently when using Lookup Registered Card.
  • Customers are now prompted to sign in before accessing membership-related features in the RTS App.
  • Schedule exports can now optionally display amenities before the film title when using the ShowInfoNewWithTitleAmenity format.
  • Updated the Pickup Viewer to better reflect the station that submitted the order for preparation.


  • Added the ability to support general seating inside reserved drive-in spaces, allowing flexibility in drive-in mode seating configurations.
  • Added a setting to let stations auto-complete orders when the final item is finished—useful in fast-paced environments like concessions.
  • Added suggested tipping prompts for PAX card readers to encourage tipping during checkout and additional device peripherals. 
  • Added the ability to import and export employee passwords across locations for easier onboarding and transfers.
  • Introduced an optional setting for monthly auto-rewards to redeem as close as possible to their scheduled day, improving consistency.
  • Added the ability for third-party platforms to pull upcoming films through the API.
  • Improved the positioning of receipt-related prompts at the register.
  • Standardized the formatting of pickup ticket receipts for consistent presentation across all pickup methods.
  • Enhanced how item credits are applied when used alongside redemptions from the spendable points window.
  • Improved visibility of auditorium swaps in the Sales Log for more complete reporting.
  • New security certificate added (valid through 2026) to ensure continued secure communication and data protection.
  • App Update (Version 5050.8.12): Improved naming conventions to ensure smooth app deployment and identification on iOS.
  • Improved tab behavior when selecting reserved seats followed by concession items
  • Added additional TriPOS functionality
  • Added optional prompt on employee selling interface to ask for loyalty information
  • Added more search options to the Online Gift Purchase Report
  • Added the option to expire memberships when refunding a transaction where memberships were sold
  • General improvements to the stability of the App and Digital Signage
  • Optimized performance and interactions in the Pickup Viewer, Film Rating List, and Showtime New Scheduler
  • Added additional membership functionality.
  • Added credit card surcharge functionality.
  • Added Quickbooks Online integration.
  • Added improvements to Enhanced RTS Kiosk.
  • Added additional details to Comp Report
  • Added option to disable transaction fees online
  • Added protection against creating duplicate ticket types
  • Various updates and improvements to membership renewals
  • Various updates and improvements to pickup viewer
  • Various fixes and improvements to software
  • Added ability to notify customer order is ready for pickup via text message
  • Added excessive tip password protection option
  • Added "Laser Projection" as an auditorium amenity option
  • Added multiple locations support to daily and weekly deposit recap report
  • Added phone number to display in pickup viewer if the phone number is associated with the transaction
  • Various fixes and improvements to software
  • Improved the layout of the Adjust Order Lookup and Circuit Details in inventory reports
  • Updated order text messaging options.
  • Added documentation for text messaging feature
  • Added option to sort films by auditorium instead of title in selling screen
  • Changed the default date in Digital Signage Advertising Signs setup window to the current date to avoid confusion
  • Updated the refund window to allow refunding a specified amount of general admission tickets
  • Various fixes and improvements to software
  • Added optional tip prompt for customer facing displays
  • Added ability to auto-renew memberships through API2
  • Added ability to disable all fees from a membership level
  • Added a delay to pickup time for an order based on the item with the longest preparation time
  • Added new "Private Event" film amenity 
  • Added support for New York All-In Pricing
  • Added theatre location selection dropdown to deposit breakdown report
  • Various fixes and improvements to software
  • Added function to make bulk item changes on gift cards
  • Added ability to edit classification names
  • Improved communications between remote mag card server locations
  • Improved functionality for updating pickup ticket status when performing an auditorium swap
  • Improved online gift card sales page to handle all credit card processors
  • Made improvements to the Employee Contest Report
  • Various fixes and improvements to software
  • Added ability to edit item/points on loyalty cards
  • Improved functionality to "Pay at Counter" feature
  • Added warning when attempting to sell in doorman mode
  • General fixes and improvements to RTS app
  • Improved refund permissions prompts and added prompt for manager to override permissions
  • Various fixes and improvements to software
  • Added a way to configure tax table on multiple items at once
  • Added ability to set up events for specific films
  • Added drive-in ticket check to pickup ticket window and advance ticket search window
  • Added void summary and labor cost to Deposit Total report
  • Various fixes and improvements to software
  • Various fixes and improvements to software
  • Added ability to enable/disable required 30-minute break
  • Added ability to keep order manager always open
  • Added better error logging in API2
  • Added new web reporting access for all theatres
  • Added option to turn off sales on ticket hourly sales report
  • Added support for auditorium swap with tickets sold more than 31 days ago
  • Added webapp loyalty registration and reward redemption
  • Various fixes and improvements to software
  • Added ability to comp membership price
  • Added cash transaction filter to Sales Log report
  • Added time adjust for automatic reports when closing after midnight
  • Various fixes and improvements to software

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​Knoxville, TN 37909
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Tech Support: (865) 212-9703
sales@rts-solutions.com
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